Check Renewal Status
Log in to your TotalAV account and view the subscription panel. Renewal dates and billing cycles are displayed clearly.
Understanding TotalAV Billing
TotalAV operates on a subscription model, typically billed annually. By default, auto-renewal is enabled to ensure uninterrupted protection. Billing is handled securely through the payment method you provide at signup.
Key Billing Details
- Subscriptions renew automatically unless cancelled.
- You will receive email reminders before renewal.
- First-year promotions may renew at the standard rate.
- Payment methods can be updated via your account dashboard.
Managing Renewals
Auto-renewal ensures continuous protection but you can turn it off anytime. To avoid unexpected charges, manage renewals before your billing date.
Turn Off Auto-Renewal
You can disable auto-renewal in the account settings or contact support to request cancellation.
Renew Manually
If you turn off auto-renewal, you can purchase a new license before expiration to continue coverage.
Payments, Cancellations & Refunds
Managing your payment methods and knowing refund policies helps you stay in control of your subscription.
- Update payment details: Change or add new cards from your dashboard.
- Cancel subscription: Cancel anytime via your account or by contacting support.
- Refund requests: Eligible within the money-back guarantee period, usually 30 days.
- Billing support: Use in-app support or the official site for safe assistance.
Frequently Asked Questions
Will I be charged automatically every year?
Yes, TotalAV subscriptions auto-renew annually unless you disable auto-renewal in your account.
How do I cancel before renewal?
Log in to your account, turn off auto-renewal, or contact support directly to cancel your subscription.
Can I get a refund after renewal?
If within the money-back guarantee window, you can request a refund by contacting support. Outside that window, refunds may not be available.