Where should I start if I need TotalAV customer service?

Start by opening your app and checking the in‑product help center. This page is an independent guide and intentionally hides phone numbers and direct emails to protect your privacy. The most reliable path to official support is through the product you already installed.

How do I fix common login problems?

Confirm your email, reset your password if needed, ensure your subscription is active, and verify that the device time and date are correct. Cached credentials can be cleared by fully closing and reopening the app.

Can I move my protection to a new computer or phone?

Yes. Deactivate the old device in your account dashboard, install the app on the new device, and sign in to activate your license.

TotalAV Customer Support – Help When You Need It

How to Contact TotalAV Customer Support

Need help with TotalAV? Whether it's login troubles, billing questions, or technical issues, this complete guide walks you through every support option step-by-step. Following these privacy‑first methods ensures you're protected from scams and misinformation.

1. Browse the Help Center (Self‑Service First)

Before contacting support, check TotalAV’s online Help Center or Knowledge Base. Many common problems—installation, account setup, scanning issues, or licensing questions—have ready-made guides and FAQs that can save you time. Their Help Center search lets you quickly find relevant instructions.:contentReference[oaicite:0]{index=0}

2. Use Live Chat for Real‑Time Help

Live chat is one of the fastest ways to resolve straightforward issues:

Visit the official TotalAV website and look for the chat bubble (usually bottom‑right).
Click to open a chat session; you may need to enter your name, email, and a brief description of the issue.
A support agent will respond—chat offers real-time help for login, installation, and subscription requests.:contentReference[oaicite:1]{index=1}

3. Email Support for Detailed Requests

Ideal for non-urgent or complex issues, email lets you explain your problem fully:

Go to the "Contact Us" or Support page on TotalAV’s site, and find their email form or address.
Include key details: your account email, product version, error messages, and any troubleshooting steps you’ve tried.
Attach screenshots if needed; expect a reply within 24 to 48 hours.:contentReference[oaicite:2]{index=2}

4. Call Customer Support Phone Number

Phone support is available, especially in the U.S., when preferring voice contact:

The U.S. toll‑free number is 1‑888‑405‑9908.:contentReference[oaicite:3]{index=3}
Call during off‑peak hours to reduce wait time.
Have your account info, error messages, and order/license details ready to share.

If you're outside the U.S., check TotalAV’s support page in your region for the correct number or alternative options.:contentReference[oaicite:4]{index=4}

5. In‑App Support Gets You Verified Help

If you're already using the TotalAV application (on desktop or mobile), in‑app support is often the most secure route:

Open the app and navigate to the "Help" or "Support" section.
Submit your query from there—this automatically includes device and account context for faster assistance.:contentReference[oaicite:5]{index=5}

6. Reach Out via Social Media (Use With Caution)

TotalAV has a presence on platforms like Facebook and Twitter. Messaging them can be an option for general inquiries, but avoid sending sensitive information.:contentReference[oaicite:6]{index=6}

7. Submit a Support Ticket (If Available)

Some support channels allow ticket submission:

From your account or support page, look for a "Submit a Ticket" feature.
Provide detailed context, including account email, issue, and any relevant diagnostics.
You’ll receive an email confirmation and track the follow‑up directly.:contentReference[oaicite:7]{index=7}

8. What to Expect and How to Prepare

Response times vary: live chat is immediate, phone is real-time, email and tickets may take 24–48 hours.:contentReference[oaicite:8]{index=8}
Always provide clear descriptions of your issue, account details, device type, OS, and error codes to speed up resolution.:contentReference[oaicite:9]{index=9}
Follow any troubleshooting steps your agent provides thoroughly and report back if the issue persists.

9. Avoid Common Pitfalls and Scams

- Never share your password via email, chat, or social media. - Ignore unsolicited phone numbers or links floating online—always initiate support from the app or official site. - Insist on help through verified channels to avoid impersonators.:contentReference[oaicite:10]{index=10}

Quick Support Checklist

Try the Help Center first.
Use live chat for fast answers.
Email for detailed or non‑urgent issues.
Call 1‑888‑405‑9908 if you're in the U.S.
Use in‑app support for context‑rich help.
Submit a ticket when needed.

Bookmark this page and share it with anyone you know using TotalAV—especially if they’ve been stuck with unresolved issues. A clear, privacy-minded approach keeps your devices and data protected while getting the right help.